24+
Years of experience in ITSM
5000+
Professionals
coached and trained.
90+
Organizations helped
WHAT WE
DO.
80/20 ITSM Advisor
With our advisory services, we apply the 80/20 principle to Service Governance, IT Service Management and Governance for Enterprise Information and Technology.
Our coaching and training programs embrace the 80/20 principle, empowering your team to excel in IT Service Management, Enterprise Service Management, and Service Governance.
80/20 ITSM Consultant
Our consulting services are tailored to align with the 80/20 principle, delivering efficient and effective solutions in IT Servive Management, Service Governance, and Enterprise Service Management.
ABOUT US.
80ITSM in it's Core:
We harness the power of the 80/20 principle in your service management practices by using Unified Service Management (USM) Method (developed in Europe by Survuz Foundation) and cherry picking the best existing ITSM practices of your organization.
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End result: together we always focus on working on the 20% of your service delivery that gives 80% of your value. Effective, actionable and cost effective. Repeatable.
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Contact us today to learn more about our services and how we can help you achieve remarkable results by focusing on what truly matters.
Everything we do is field-tested. Everything.
We prioritize your organization's success and satisfaction. Our client-centric approach means we go above and beyond to meet your expectations and build long-term partnerships.
FOCUS AREAS.
We focus on working with the big picture in mind: Top Down, Bottom-up, Outside-In and Inside-Out. We focus on the stuff that works for you. Not generic theory on how it could work. We excel in methods such as Unified Service Management (USM) and Organizational Behavior Management (OBM), and combine these methods with the ITSM frameworks and standards such as ITIL, FitSM, SIAM, ISO20000, CobIT, Agile SM and Lean.
WHAT OUR CLIENTS SAY.
In summary, working with our 80/20 ITSM methods brings enhanced efficiency, improved service quality, cost optimization, agility, and a data-driven culture of continuous improvement.
By focusing on what truly matters, your organization can achieve remarkable outcomes in IT service delivery and management, ultimately driving success and growth in the digital landscape.
Excellent coach. Not just does he know his stuff, but he is great in explaining it in everyday examples, in a very concrete way.
Anon. | USM Foundation class, attendee
First time ever i actually understood how it can be done in practise.
Anon. | ITIL Class, attendee
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